SUPPORT THE DIGITALIZATION
DELIVER UNFORGETTABLE SERVICE EXPERIENCES WITH SMART CJM SOLUTIONS
CUSTOMER AND PATIENT FLOW MANAGEMENT
In today’s fast-paced world, providing a positive and memorable service experience holds significant value for customers and dramatically influences their decision-making process. With SMART CJM solutions, you can always stay ahead of the game!
As a leading full-service provider in Customer Journey Management, we bring decades of experience in efficiently managing customer and patient flows across various sectors, including public, healthcare, and retail.
Our flagship visitor management system, Smart eXperience, is a cutting-edge queue management solution designed to enhance process efficiency and maximize customer satisfaction. With its modern features and intuitive interface, it ensures a seamless and enjoyable journey for every visitor
Smart CX: Increase process efficiency and customer satisfaction.
Especially in our fast-paced world, a positive, memorable service experience is becoming more important to customers and their decision-making – with SMART CJM solutions.
Smart CJM is a full-service provider in Customer Journey Management. Decades of experience in managing customer and patient flows in the public, healthcare and retail sectors are our expertise.
The visitor managing system Smart eXperience is a modern queue management solution that increases process efficiency and customer satisfaction.
- Smart CX: One of the most technologically advanced solutions on the market
- Built on over 15 years of expertise in queue and appointment management expertise
- A modular structure that can be easily adapted to various industries, customers and workflows
- Multi-client capability: Suitable for cities or administrations of any size, including larger data centres serving multiple cities
- Flexible installation options: On-Premises or Cloud (SaaS)
- Built on standard Microsoft technology for seamless integration
- Designed and approved by German data privacy standards, known to be the highest in the world
SMART CJM integrates artificial intelligence into its visitor guidance and queue management systems with Smart Intelligence.
These are used in a live dashboard, where they support compliance with KPIs. On the other hand, customer experience managers can use AI for more efficient staff planning by reliably forecasting the expected number of visitors and making concrete recommendations for action.
In this way, the Smart CJM solutions will contribute even better to higher customer satisfaction, ensures customer retention and more efficient staff deployment in the future.
All features in an overview:
ONLINE APPOINTMENT
Your customers schedule appointments with you online – 24 hours a day, 7 days a week, and wherever internet is available
SELF-SERVICE TERMINALS
Your customers independently book selected services or sign up for the booked appointment
LIVE TICKET
Your customers can draw a ticket on the go and already get in line. up for the booked appointment
MOBILE INFO
Electronic tickets reduce waiting times and relieve your waiting area
RECEPTION
Prepare a personal reception for your visitors – a positive experience begins
CALL CENTRE
Your visitors can call in to make appointments or clear issues by phone
CALL DESK
According to preset priorities, visitors can be called to the desk
DASHBOARD & OPERATIONS
Keep track of your current visitor flow at all times
REPORTING
Easy analyses and evaluation of all important data
BUSINESS INTELLIGENCE
Data is the most valuable resource of the Digital Age – use your data to plan the future
ADMINISTRATION
Intuitive management and configuration of the entire system
