Companies rely on customer feedback to understand how well they meet customers’ expectations. But often, the feedback data they collect is too dated, too fuzzy or from too small a sample to effect changes. Using feedback most effectively requires meaningful, timely information that spans all touch points, and which is clear enough to be acted upon.
Opinionmeter is a complete survey management system which provides real time customer feedback to achieve quality improvement and service excellence. This solution helps you to create and distribute your surveys through a range of interactive devices. It can be used for market research and service measurements. It provides organizations customer insight and business direction. Reports can be customized and can be scheduled to be delivered to the right people at the right time.
- Multi-Mode Survey Management Platform
- Author Once, Deliver Anywhere SaaS Architecture
- Real-Time Customer Feedback from the Point-of-Experience
- Cross Platform Survey applications: Windows, iOS, Android supported
- Leader in the Mobile Research – Mobile Survey Application technology.
- Gather offline as well as online survey data
- Ability to white-label application to reinforce brand awareness across all touch-points
- Supports multiple languages
- Provides rich content with video, photo and voice capture functionality
Reporting Options in Survey Manager Include:
- Standard Summary Reports
- Customer Satisfaction Scores
- Automated Reporting Templates
- Customized Graphs & Charts within Reports
- Assessing Change Over Time – Trend Analysis
- Unlimited Cross Tabulation Filtering
- Comparing Locations – Relative Location Performance
- Filtering – Segmenting Customers
- Real Time Digital Dashboards
Managed services for feedback system
For large enterprise clients, we provide managed services for feedback survey solutions and related analytics from PeriscopeIQ on a turnkey basis.
- Unlimited user licenses
- Fully-automated software platform
- Experienced engagement team for customization services
- Customized analysis and reporting to meet each customer’s specific needs and objectives
- Secure and reliable IT infrastructure.
All of the above are deployed as SaaS solutions.
The PeriscopeIQ platform and methodology are scientifically-driven to ensure all the data gathered and analyzed have requisite integrity, validity, reliability and sample size so that the actionable insights and reports produced will indeed result in the desired business outcome for our customers. It integrates and optimizes a number of proprietary algorithms ensuring delivery of extremely accurate and sophisticated reports.